I upgraded but my subscription has not been activated

Modified on Thu, 20 Jul, 2023 at 7:10 AM

(!) This guide will only work if you are on our mobile app (iOS or Android).


Sometimes upgrading to a premium subscription may fail due to a temporary issue with your internet connection.


In case you have already paid for premium but can't access all the content, please follow these steps:

  1. Make sure you have the latest version of our app by going to the App Store and updating
  2. Inside the app, click on the "START FREE TRIAL" button at the top of the screen
  3. Scroll down to the bottom of the screen
  4. Click on "Restore Purchase"
  5. You should now have been upgraded and have access to all learning content


You can also get to this screen by clicking here:
https://linking.lingvano.com/vy6N


If these steps are not successful and you are certain that you have already paid for the subscription, please send us a support request and a screenshot of the order confirmation.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article